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FAQs: Private Airport Transfers | Smile&Go Taxi
Everything you need to know about our exclusive private shuttle service in Cancun, Tulum & Riviera Maya
What private airport transfer services do you offer in Cancun and Tulum?
Smile&Go Taxi specializes exclusively in private door‑to‑door transfers from Cancun International Airport (CUN) and Tulum International Airport (TQO) to any hotel, resort, or vacation rental across the Riviera Maya — including Cancun Hotel Zone, Playa del Carmen, Tulum downtown, Akumal, Puerto Morelos, and more. We do not offer shared shuttles; every booking is private, ensuring comfort, privacy, and direct service.
Which destinations do you cover in Riviera Maya?
We serve the entire Mexican Caribbean corridor: from Puerto Morelos and Cancun to Playa del Carmen, Puerto Aventuras, Akumal, Tulum, and all points in between. Whether you're staying at a luxury all‑inclusive, a boutique hotel, or an Airbnb, we provide direct private transportation. No stops, no detours — just you and your group.
How do I book a private transfer with Smile&Go Taxi?
Booking is quick and secure. Use our online reservation system available 24/7, or call our customer support. Simply enter your flight details, destination, and vehicle preference. You’ll receive instant confirmation and can manage your booking anytime. We also offer real‑time flight tracking to adjust to any delays automatically.
What types of private vehicles are available?
Our modern fleet includes luxury SUVs, executive sedans, and spacious private vans — all air‑conditioned, impeccably clean, and sanitized before every trip. Choose the size that fits your party: from private sedans for couples to large vans for groups of up to 12 passengers. Every vehicle is exclusively for your group.
Are your drivers licensed and insured?
Absolutely. All Smile&Go Taxi chauffeurs are fully licensed, bilingual, and rigorously trained. They undergo background checks, defensive driving courses, and continuous customer service training. We are a certified and insured operator with official permits to operate inside Cancun and Tulum airports
Can you accommodate large groups or families?
Yes. We specialize in group transportation. Our private 12‑passenger vans and SUV fleets comfortably accommodate families, wedding parties, and corporate groups. Everyone travels together — no splitting up across multiple vehicles. Contact us for custom quotes and multi‑vehicle coordination if needed.
What is your cancellation and modification policy?
We offer free cancellation and unlimited modifications up to 24 hours before your scheduled pickup. Changes can be made directly through your booking confirmation email or by contacting our 24/7 support team. We understand travel plans can shift — we’re here to help.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and secure online payments via our platform. Your transaction is encrypted and safe. You can also pay in cash (USD or MXN) directly to your representative if you prefer — just let us know in advance.
What safety measures do you follow?
Your safety is our priority. We maintain strict vehicle sanitization protocols, contactless check‑in options, and GPS‑monitored trips with 24/7 live support. Our drivers wear masks and carry hand sanitizer. Every transfer is tracked to ensure you arrive safely and on time.
What if my flight is delayed or I need immediate assistance?
No worries — we monitor your flight in real time and adjust pickup accordingly at no extra cost. If you need help during your trip, our 24/7 bilingual customer service is just a call or WhatsApp away. We’re always ready to assist.
